Terms Of Service

YG Cleans Comprehensive Terms of Service

1. Introduction

Welcome to YG Cleans. The following Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and YG Cleans LLC ("YG Cleans," "we," "us," or "our"), governing the use of our cleaning services, website, mobile application, and any related services (collectively, the "Service"). By accessing or using the Service in any manner, including, but not limited to, visiting or browsing the site or contributing content or other materials to the site, you agree to be bound by these Terms, our Privacy Policy, and any additional terms applicable to certain programs in which you may elect to participate.

2. Scope of Services

YG Cleans specializes in providing professional cleaning services for residential and commercial properties. Our services include, but are not limited to, standard cleaning, deep cleaning, specialized cleaning (carpet, window, upholstery), and maintenance services. The specific scope of services, along with any bespoke requirements, shall be agreed upon in writing prior to the commencement of services.

3. Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. The customer’s rate shall be increased annually, by an amount not-to-exceed 10% of the client’s current rate.

4. User Registration and Account Integrity

- Account Creation: To utilize certain aspects of the Service, you may be required to register and create an account. You agree to provide accurate, current, and complete account information.

- Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify YG Cleans immediately of any unauthorized use of your account.

5. Payment Terms, Cancellations, and Refunds

- Pricing and Payment: Services rendered by YG Cleans are charged on a pre-agreed basis. Payment terms shall be outlined in the service agreement or invoice provided to you.

- Cancellations: Should you need to cancel or reschedule a service, please provide notice at least [48 hours] prior to the scheduled service time to avoid incurring a cancellation fee.

- Refunds: We do not offer refunds, we have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will correct the error at no charge.

6. Prohibited Uses

The Service may only be used for lawful purposes in accordance with the terms outlined herein. You agree not to use the Service:

- In any way that violates any applicable federal, state, local, or international law or regulation.

- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

- To send, knowingly receive, upload, download, use, or re-use any material that does not comply with the content standards set out in these Terms.

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of YG Cleans and its licensors. Our trademarks may not be used in connection with any product or service without the prior written consent of YG Cleans.

8.Lockouts

The client shall make the service location accessible to YG Cleans providers on the scheduled service day. If the team is locked out of the Client’s home, every effort will be made to establish contact with the Client to arrange for entry into the home, if contact is not made within 30 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged full value of the clean, this is necessary to compensate the providers for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

9.Alarms

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

10.Use of Homeowner Vacuum
If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

11.Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.

If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

12.Items We Cannot Clean

Mold removal is a specialty, we cannot be liable for any mold-related risks in clients’ homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine, or excretions.

13.Unreachable Areas & Heavy items

For safety & liability reasons our providers can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like to clean behind heavy objects, please move prior to cleaning.

14.Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean.
Our cleaners exercise reasonable care when cleaning your home, all providers carry insurance for damage or breakage caused by the provider.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.

Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

15.Holidays

YG Cleans does not do stat holiday visits.

If your scheduled day falls on a stat holiday, we will contact you to reschedule.

16.House Key/Key Release

In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, YG Cleans
will not be held liable for any damages or theft to the client home.

Upon termination/cancellation of services, YG Cleans shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

17.Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.

Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 4:00 pm.

We generally arrive within a 2 hour window period disclosed within your booking. If we are running late we will call you or text you.

18. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will YG Cleans, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for (a) any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses; (b) your access to or use of or inability to access or use the Service.

19.Non-Solicitation of Chickadee Clean Providers

As our customer, we ask that you agree not to solicit for hire any of our providers to work directly for you. Our professional cleaners are vetted, background checked, and have experience as cleaners. Significant time, resources & money are invested in each new provider before we allow them to enter our customer’s homes.

20. Indemnification

You agree to defend, indemnify, and hold harmless YG Cleans, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms or your use of the Service, including, but not limited to, your User Contributions, any use of the Service's content, services, and products other than as expressly authorized in these Terms.

21. Amendment and Modification

We reserve the right, in our sole discretion, to modify or replace these Terms at any time. We will provide at least [30 days] notice before any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

22. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Florida, United States of America, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

23. Contact Information

For any questions about these Terms, please contact us at [email protected]

24. Acknowledgment

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.